Overview: Retail Technology

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Exterior view of the TYPY store; copyright: CAMPO GmbH

Customer experience: Make it speedy, safe, and simple please!


Instead of extensive, personal consultation and on-site customer service, the new store concept of the TYPY store in Düsseldorf relies on technologies that make shopping quick and easy.
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An employee of dm holds a smartphone in front of her, opposite her is a colleague, photographed from behind; Copyright: Andy Ridder

Workforce management: dm-drogerie markt trusts in digital retail store management


dm has been focusing on digital employee communication and store organization since 2017. The employee smartphones help with customer advice, reordering goods and promote internal team networking.
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A woman walks into a store and holds a smartphone up to a reader; copyright: Zippin

Checkout-free and unmanned stores


Completely cashierless or staff-free stores are still rare, but there are successful examples. Will they soon become a serious alternative to traditional brick-and-mortar stores?
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Different sweet pastries can be seen on a screen, the computer frames them automatically; copyright: beta-web GmbH

Retail Technology for hands-on use


Digital and with optimized processes – that is how the store of the future will look like. EuroShop 2020 shows all the technologies that make life easier for retailers.
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A flat orange transport robot with the inscription

Technology in the new Amazon logistics center


The revolution in logistics is in full swing: How artificial intelligence and robots are driving e-commerce forward is shown in our report from the Amazon logistics centre in Mönchengladbach.
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Several Chinese customers stand by an aquarium with fresh fish for sale

Alibaba’s Hema Fresh Store


The Hema Fresh store in Shanghai offers quite a few experiential moments. Fresh fish from the aquarium, floating shopping bags and omnichannel at its best.
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