Menu

Accessibility in the checkout area: why it is essential for retailers

05/02/2025

Legal situation: No obligation to provide accessibility for self-checkout tills

A man in a wheelchair orders in a café and holds a card in his hand to pay; Copyright: Adobe Express

Counters or self-checkout tills are often installed at a fixed height that is inaccessible for people of short stature or wheelchair users. Height adjustability could provide a remedy here.
© Adobe Express

Technological innovations as a driver of inclusion

Barrier-free self-service checkouts and checkout zones as a competitive advantage

An elderly couple using a self-service checkout in a supermarket; Copyright: Adobe Express

People with visual impairments or older people with failing eyesight are often unable to use self-service terminals. Audio navigation systems could be an aid.
© Adobe Express

News from the world of retail technology: