JD.com announces new AI service package for merchants

JD.com recently announced the launch of its enhanced Spring Dawn Initiative, a robust suite of solutions for third-party merchants to boost revenues, including new AI services designed to reduce merchants’ operational costs by up to 50%.

Since its initial launch in January 2023, the Spring Dawn Initiative has been a catalyst for growth, increasing the number of third-party merchants on our platform by 4.3 times. As we come closer to welcoming our one-millionth merchant partner, we are excited to launch the next phase of the initiative.

• Store Launch AI Assistant: Our cutting-edge AI assistant simplifies the store opening process, enabling merchants to launch their online presence in as fast as one minute. This tool acts as an assistant to answer any questions related to launching an online store.

• AI-Driven Content Creation: With tools like ai.jd.com and ling.jd.com, access to high-quality content production is easier than ever. From generating engaging images and marketing content to creating product recommendations and explanatory videos, these AI solutions save merchants significant costs annually.

• Digital Presenter Livestreaming Service: Leveraging AIGC technology, our digital presenter service allows for 24-hour uninterrupted live streaming, offering merchants a cost-effective way to engage with customers and drive sales without the hefty price tag associated with traditional live streaming. The digital presenter system can intelligently “read” product features and introductions by importing the product sales link, analyzing the selling points, and creating livestreaming scripts automatically. In early February, JD’s self-operated COACH flagship store adopted this feature, which sustained online traffic and drove conversions during the unstaffed Chinese New Year holiday. JD’s data shows that livestreaming achieved a 10% transaction rate during the holiday, increasing overall conversions by tenfold at just 1/10th the cost of traditionally hosted 24-hour live streaming.

• Intelligent Customer Service: Our AI customer service robot not only halves the cost of manual customer service operations but also significantly boosts sales conversion rates, ensuring a seamless shopping experience for customers.For instance, when users ask questions about product attributes, leveraging JD’s ChatRhino large language model (LLM), it can lead to a 5% increase in response accuracy by automatically generating replies. Additionally, it sharpens product recommendation accuracy by 27%, providing customers with personalized suggestions and insightful reasons behind them.  We’re also pioneering the development of a merchant-exclusive consultancy feature, which delivers smart, data-driven business analysis reports with just a simple command, paving the way for more informed business decisions.